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BT Outage Disrupts Thousands of Customers Across the UK Including GoDaddy , ICRTouch EPoS, 123 Reg and more.

Sat, 15 Feb 2025 14:23:17 GMT

By Gavin Linkall

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Today, thousands of BT customers across the UK have been affected by a widespread outage that began early this morning. Around 5,000 customers have reported issues with their internet connection and email access, according to LINKALL . The outage has caused significant frustration among users who are unable to access their emails or browse the internet. ICRTouch Epos , GoDaddy were also effected .

BT has acknowledged the issue and issued a statement, apologizing for the inconvenience and assuring customers that they are investigating the cause of the outage. A spokesperson for BT mentioned that the problem seems to be affecting the email service, with 92% of complaints related to email access issues.

The company has advised customers to use mobile data as an alternative to access their emails & Touchoffice.net while the issue is being resolved.

The outage comes at a time when BT is planning to increase mobile and broadband tariffs by up to £3 a month from March, which has added to the frustration of affected customers. BT has promised to keep customers updated on the progress of the fix and is working to restore services as quickly as possible.

Customers using ICRTouch products experienced significant disruptions with TouchReservations ceasing from 5am. A workaround was implemented, restoring functionality to most BT-only sites by 7am.

Gavin Linkall stated, "A DNS workaround provided a swift resolution for a small number of our customers without managed networking solutions. Managed networks supported by us had 0 Downtime. "

The issue was resolved by 1.35pm.

Many sites voiced their frustration on the biggest ICRTouch support forum network online.

Unofficial ICRTouch Users Group & Support | Facebook

Article by Gavin Linkall

Social Media Icons On ICRTouch TouchPoint 😀🤝

Sat, 16 Mar 2024 16:29:35 GMT

Have fun with your staff and include Emoji Icons on their clerk description.

Required Specification

Touchpoint

Touchoffice

Windows 10 Operating System.

Using emojis on your ICRTouch Till EPoS system in the workplace can have several advantages when done thoughtfully and professionally.

Let’s explore some of these benefits:

Nuanced Communication:

Emojis allow you to convey nuances in tone that might be challenging to express through text description alone.

For example:

When asking for a favor, using an emoji can communicate that it’s okay if the other person can’t accommodate your

request.

A thumbs-up or clapping hands emoji can express gratitude when someone helps you out in the work place.

By adding emojis to your EPoS System, you enhance the clarity and emotional context of your messages.

Spreading Positivity:

Emojis can contribute to a positive work environment.
When used to reinforce a message, they can convey empathy and positivity.

Smiling emojis, like ��, are contagious and can uplift the mood in the workplace.

Conciseness:

Emojis allow you to be more concise.

Instead of writing a lengthy sentence or operator staff descriptor, a well-placed emoji can convey the same sentiment

succinctly.

Building Relationships:

Humanizing communication fosters stronger connections.

When your Till EPoS Emojis feel more relatable and human, colleagues are more likely to respond positively.

Cultural and Generational Bridges:

Custom emojis can minimize misunderstandings across different cultures or generations.

They create a shared language that transcends traditional barriers.

However, it’s essential to use emojis judiciously:

Avoid overly complex or ambiguous emojis:

Stay away from potentially inappropriate ones (like �� or ��).

Choose wisely based on context and your audience.

Remember, emojis can enhance communication, but their effectiveness depends on how well

you understand their impact and use them appropriately

If your looking to buy ICRTouch TouchPoint & Till software get in touch.

In Less than a minute get your social media icons linked to your Google place business page.

Sat, 09 Dec 2023 17:25:10 GMT

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To add social media links to your Google Business Profile, follow these steps:

1- Go to Your Google Business Profile either Desktop or phone (desktop Easier)

- Open your Google Business Profile by navigating to google.com/business/on your phone or directly searching for your company in Google Search you need your email thats linked to your page to mange this.

- Click on the "Manage Now" button.

2- Edit Your Profile:

- Click on the "Edit Profile" button.

- This will open up the settings to edit your profile’s listing information scroll down.

3- Select the Contact Tab:

- In the Edit Profile screen, choose the "Contact" tab.

- This will give you access to the Social Profiles section.

4- Add Social Media Profiles:

- Hover over the word "Add" in the Social Profiles section to make the Edit icon appear.

- Click on the Edit icon to bring up the option for adding social profiles to your Google Business listing.

5- Choose a Social Media Profile:

- Click on the Social Profile dropdown menu to see a list of social media channels you can add.

- Select the platform you want to link (e.g., Facebook, Instagram, LinkedIn, Twitter, YouTube, etc.).

6- Add Social Media Profile Links:

- After selecting a social media profile, add the link for it in the Web Address field.

- To add more social media profiles, click the "Add Social Profile" button.

- Note: Social media links must follow specific formats to be added to a Google Business listing. Here are the approved URL structures for various platforms:

- Facebook: facebook.com/ {username}

- Instagram: instagram.com/ {username}

- LinkedIn (personal): linkedin.com/in/ {username}

- LinkedIn (company): linkedin.com/company/ {username}

- TikTok: tiktok.com/ {username}

- Twitter (formerly X): twitter.com/ {username}

- YouTube (channel): youtube.com/channel/ {username}

- YouTube (user): youtube.com/user/ {username}

- YouTube (custom URL): youtube.com/@ {username}

- Pinterest: pinterest.com/ {username}

7- Click Save:

- Submit the newly added social media profile links by clicking the "Save" button.

8- Wait for Changes to Take Effect:

- After submitting your social media profiles and links, you'll see a notice that says: “Your edit is pending.” This is allot faster in 2023 from previous years.

Remember to keep your Google Business Profile updated with accurate and relevant information!

I have done this over 150 times in the last 3 weeks so I thought i would upload a video for you.

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Linkall celebrates its up-and-coming 25th anniversary with a free WI-FI software release to all existing customers for life worth £30 a month.

Sun, 26 Nov 2023 20:45:22 GMT

Our promise to our loyal, long-term clients

After our very well-received 2022 celebration, where we gave multiple customers free ICRTOUCH EPOS or Touch Office Cloud per month for every year they had been with us (some of our customers received over 12 months of free EPoS), we thought we couldn’t offer a more generous way of saying thank you for the long journey we have all been through together.

Until we released this amazing piece of captive portal software with a lifetime licence of this automated guest Wi-Fi capture portal fully integrated to mailchimp!

Who is eligible?

If you join any of our services today; you will have this service for the life of the business. If you trade for another 20 years, you will have this guest Wi-Fi portal software for the next 20 years for free . Our cutoff date is January 2024 for new customers who come on board.

Multiple site operators will have significant savings as normal costs of £30 a site we will be giving all sites FOC for life.

(Imagine the savings of having 5 sites or more).

Our History.

Guest Wi-Fi, as many of our customers already know, is one of the biggest products we have been involved in, rolling out hundreds of systems since 01604830010 onwards using the famous Ubiquiti technology.

What systems will it integrate with?

The software has been fully developed to integrate into MailChimp 2023 onwards with complete automation for any platforms that we have installed since the 2013 date. This has perfect synergy with our automated AI websites with full integration from that also.

Why Mail Chimp?

After training on MailChimp throughout 2022, it was a firm decision that we wanted the software to be partnered with this very versitle platform. There are so many options for the growth of automation marketing alongside our other automation process's.

User Control

The owners, managers, directors, and operators of venues can use the MailChimp app to monitor email capture growth, with birth dates and demographic options coming soon to increase customer engagement options.

Amazingly, the free base version of MailChimp fully functions with our integration and can allow operators to build an easy, fast, powerful customer database of emails with no costs.

Building and Audience

There is nothing for the venue to do other than watch the emails collate into the MailChimp platform.

APP Control

Audience builds are tracked using the MailChimp app, with the option to create mail shots instantly. There is also automation marketing available to coincide with seasonal trends already automated into our website creations.

Other integrations
Further to this Wi-Fi integration, we have made simple exporting options for booking systems and another fully automated integration for newsletter sign-ups from your website with HQ grouping, tagging and sorting this enables effortless fast central mangement of large data capture.

Things to look forward to in 2024

In 2024, we will have many new features, such as auto-feedback forms and surveys after the customer has visited the venue, collated and easily presented to directors and managers.

Compliance and security

Mailchimp as a platform handles lots of data protection regulations; however, all installed Wi-Fi systems that have been signed off by us for complaince levels are fully compatbile & safe spaces for guests to browse and pass valuable data to your venue.